Frequently Asked Questions

 

Before purchasing any service clients have few questions about the product for which we have listed below some common pre-sales questions. For more questions you can submit a sales ticket. Our support is 24x7 Online and will be happy to assist you.

Q. How long has Ingenious Website Solution been in business?

A. We are in business from almost 10 Years. We have been providing web hosting services since 2001. We are one of the first generation hosting companies to exist, giving us the experience that surpasses other hosts.

Q. How long does it take to setup my account?

A: Account activations are provisioned instantly after the payment of your order is completed, so you can get started on your website right away.

Q. Do you offer a moneyback guarantee?

A: Absolutely, all our shared hosting packages come with an unconditional 30 day money back guarantee.

Q. What's your network uptime guarantee?

A: We have a 99.9%+ Uptime guarantee.

Q. What payment methods do you accept?

A: We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. We also take PayPal payments as-well.

Q. I want to signup but coming form a different host, can you help with transfers?

A: Absolutely! We offer free transfer services. We'll move your website files from your old host and we'll even transfer the domain for you to our network. If the account is very large then conditions may apply.

Q: Do you offer a site builder?

A: All our Linux shared-hosting packages come with a Free website builder. We utilize RVsiteBuilder.

Q. Can I upgrade or downgrade my account?

A: Yes, your client area allows you to upgrade-downgrade accounts, the great part is, once you select your new package, its provisioned instantly for you. All you have to pay is the difference between the two plans. The upgrade or downgrade is free.

Q: Are there any setup fees or other hidden costs?

A: We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost of the hosting plan for 6 or 12 months, plus the cost of a domain name if you need it.

Q: Is My Credit Card Information Safe?

A: Ingenious Website Solution uses a third party credit card processor, therfore we don't have access to your credit card information. Ingenious Website Solution does not store your credit card information on our servers. The services we use are: 2checkout.com, PayPal, CCAvenue, Wire Transfer and Bank Transfer.

Q. Is your company a Reseller?

A: No, we're not a reseller, We manage and have root access to our servers.

Q: What control panel do you use?

A: Ingenious Website Solution uses CPanel for Linux and Plesk for Windows as our control panel software.

Q: Where are your servers located?

A: Our servers are located in two datacenters in Dallas and Houston, US.

Q: How soon the support tickets are answered?

A: All the tickets/support queries are answered within 1 hour but in most of the cases it takes only 30-60 minutes.

Q: For Hosting my site with Ingenious Website Solution, am I required to transfer my domain to Ingenious Website Solution?

A: No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.

Q: How long does it take for DNS settings to change over?

A: DNS changes can take anywhere from 24 - 72 hours to finish updating.

Q: Do I get my own CGI bin?

A: Yes. Every web hosting account gets their own seperate CGI bin by default.

Q: Do you have ImageMagic Installed on Linux Server?

A: Yes, we do have ImageMagic installed on all our Linux Servers.

Q: Do you have GD Lib installed?

A: Yes, we have GD Library installed.

Q: Does your servers have FrontPage?

A: Yes our servers have FrontPage installed and you can publish a FrontPage enabled site.

Q: Can you host all types of domain name extensions?

A: Yes we can host any valid domain extension.

Q: What WHOIS information would be available for my free domain name?

A: We use a WHOIS protection service from our domain Registrar which means that the contact details of the domain owner are hidden from the public. If you want your own WHOIS information to be publicly available, let us know through a helpdesk ticket.

Q: How do you monitor your servers?

A: We use Nagios server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down, our technical team gets right on it to fix the issue as soon as possible.

Q: Does Ingenious Website Solution allow SSH access?

A: No, SSH is not allowed.

Q: Can I run an online store by using a shopping cart software?

A: Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Q: Do you support shared SSL?

A: Yes we do support it.

Q: Do you host adult websites?

A: We can host adult websites but all adult content must be legal and comply with the Internet Laws of the United States of America.